Is the flat rate shipping option per item, per box, per order or per shipment?

The flat rate charges of $9.95 (BWAY), $13.95 (GPROMO), $24.95 (2PROMO) or $49.95 (OPROMO) are per shipment. If you select an order to ship complete, you will be charged one time. If you select ship partial, then you will be charged once for ground and the order is split from both warehouses. If a complete shipment has multiple boxes, you are still charged one shipping fee.

When shipping an order, can I request a signature?

Yes, UPS and Fedex will require a signature for a charge of $6.35.

Is there a fee for USPS international?

No, there is no fee.

Are there any minimum order requirements?

No, we will ship any value order the same day if placed by 4pm EST as long as everything requested is currently in stock.

What is the cutoff time to have an order ship the same day?

All orders placed by 4pm EST will ship the same day as long as everything requested is currently in stock.

What is your return policy?

CWR offers a return period of 30 days from date of receipt. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging and resalable. Non-stock items may not be returned. Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective. Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. For most items, customers can obtain an RMA number and process their return using the CWR website. Customers may also obtain an RMA number by sending an email toRMA@cwrdistribution.com or by calling 732-237-9300 (Option 1 for Customer Service). Be sure to provide the original invoice number, product being returned, and the reason for return. Returned merchandise may be subject to a restocking fee of up to 15%; please contact the RMA department for details.